Face rash

Hello everybody, when do you decide if a product doesn't really work for you? I recently had my hands on a propolis ampoule, I've used an ampoule with propolis as an ingredient before from a different brand and I'm using a propolis essence from the same line as the ampoule I recently got. I patch tested and there were no irritations or redness on my neck and arms where I tested. But when I incorporated the propolis ampoule on my night routine, my face got a bit red and warm. So I stopped using it and wondered that maybe it doesn't work well with the other products on my routine. The warmth and redness was gone after less than an hour, but the next morning I saw that my skin got a bit textured and developed some rash, around the mouth, on my U-line and forehead, so basically almost everywhere. I really wanted it to work so I decided to use it again after 3 days, the rash was still there btw, I just cleansed, used the ampoule and applied moisturizer, again my face got red and the rash became more visible. So I guess this is a clear sign that the product doesn't suit my skin right? P.S. can you recommend a product that can help with the rash or how long will I have this on my face? Thank you ❤️