The team is very busy, but they’re not dishonest or unreasonable. I’m sure it’s just a misunderstanding, & it’ll be fine. Screenshots of the problems you’re having would be extremely helpful. That way Picky can see the issue, & have the opportunity to fix it, but also they know that it’s a genuine technical problem & not an excuse for a failure to submit the reviews. I’m sure they’ve heard just about everything possible..
There’s no benefit to Picky banning anyone from the giveaways. They don’t have anything to gain. More importantly, Picky just doesn’t work that way. They genuinely are here to help, & will do whatever they can to do so. I’m quite sure that everything is going to be ok. Be sure to keep your eye on your emails for all communication, & to get back to them. Don’t fret if it takes a couple of days. Besides the fact that they’re very busy, please keep in mind that it’s the holidays.