Not Received Giveaway Product Yet (By Ecom Set C ) Indonesia 🇮🇩

I won By Ecom Set C Giveaway (Pure Calming Ampoule & Honey Glow Ampoule). I'm still waiting for the product but I havent even been informed about the shipping details by email. Previously I also won The Potions Deep Hydration Trio & I got a product delivery notification email. Also, I saw another reviewer the product has arrived and that makes me even more concerned. What should I do? Have you experienced something similar? Thank you...