How IPSY has drained me out of my sanity and what was left of my SOUL! 🥺😶‍🌫️🤬🖤💔

THIS IS A PRETTY LONG DISCUSSION AND I WOULD LOVE TO HEAR FROM OTHERS.....So in this discussion I'm going to tell you the background, what has happened, and why I feel this way, and I'd love to hear what other current and past IPSY users have to say. I'd also like this to be a WARNING ⚠️⚠️⚠️ for anyone who has even the SLIGHTEST desire to subscribe to IPSY, because there's a lot you should know about them before you do! FIRSTLY this is only my 2nd month with my IPSY subscription. It has been wayyy more of a headache, hassle, and COMPLETE UTTER HEARTACHE than I feel it's worth. I subscribed to IPSY after I buried my 4 month old son now 2 months ago. My husband was trying to cheer me up because I wasn't getting out of bed, was always alone, not eating, nor speaking to anyone. I was just wasting away. I still struggle with this daily but give me a break I just buried my only HUMAN CHILD not even 2 months ago. We completely drained our savings and still had to pay money outright for his funeral and cremation( which there wasn't much of him to cremate he was ONLY 4 MONTHS OLD!) My birthday was in October and I wanted to do a birthday glowup in memory of losing my son, because we aren't always PROMISED OUR Next BIRTHDAY. Money was tight (still is) and my hubbs came across IPSY on a Google ad or something and asked me to check it out, so I did. When I looked into it there were a few subscription options you could also pay Monthly, Quarterly, or Annually for whichever subscription you chose. I ended up choosing to pay Monthly due to just draining my life savings burying my child. The box option I chose was to get THE GLAMBAG & THE BOXYCHARM monthly and then I upgraded to THE ICON-BOX to replace my BOXYCHARM quarterly (every 3 months, would get Icon Box in February, May, August & November.) Let me give you the background knowledge on each box 💎GLAM BAG INFO💎 . $13 PER MONTH PLUS $1.99 "HANDLING FEE" . PRICE HAS SINCE GONE UP SINCE THE 1 MONTH I'VE BEEN SUBSCRIBED. . GLAM BAG INCLUDES 5 DELUXE SIZED SAMPLE PRODUCTS (ONE OF WHICH IS YOUR CHOICE, YOU GET TO CHOOSE BETWEEN THE 1ST - 3RD EVERY MONTH. . ALSO ON THE 1ST - 3RD OF MONTH( starting at 12 P.M PST on the 1st & ending the 3rd at 3 P.M PST) YOU GET TO CHOOSE UP TO 10 ADD ON PRODUCTS TO ADD TO YOUR 5 PRODUCTS THAT ALREADY COME IN YOUR GLAMBAG FOR THE MONTH. . PRICES OF ADD ONS START AT $3.50 for more "DELUXE SIZED SAMPLE PRODUCTS." . IF YOU'RE LOOKING FOR FULL SIZED PRODUCTS FOR ADD ONS THOSE START @ $12 AND THEN THEY GO UP TO $18, $25 and $50!! 🎁 BOXY CHARM INFO 🎁 . $28 per month plus another $1.99 "handling fee" . Price has gone up from $28 to $30 per month since the 1 month I've been subscribed. . Boxy Charm includes 5 full-size products ( 3 of which you get to choose yourself.)( This also happens on the 1st every month starting @ 12 P.M. PST and ends on the 3rd at 3 P.M. PST) . The add on products are also the same starting at $3.50 for the "DELUXE SIZED SAMPLE PRODUCTS" and then for "Full size products" they start at $12 then go up to $18, and then it goes up to $25, and then jumps ALL THE WAY UP TO $50!! 🖤🖤🖤 BEFORE I go into the ICON BOX details let me tell you why I'm so aggravated. The 1st month I subscribed to IPSY I paid with my husband's card and the payment IMMEDIATELY came out, but after it came out I got an email and it was on my IPSY account that I had the same charge PENDING 3 TIMES! I had to go through a 20+ minute conversation with their "Glambot" before they'd even open up a customer service ticket and that's blood boiling on its own because she's asks very vague questions and it takes forever to get to the customer service point. Well I finally got to that point told them they were trying to charge me 3 different times and when the lady responded to my email she wanted me to give her the FIRST 6 and LAST 4 digits of my husband's card!!! And I'm pretty sure she asked for the EXPIRATION DATE & THE CVV! Needless to say I didn't give her all of that INFO. and the extra charges were taken care off. They have you fill out a profile when you join IPSY to help pick your products each month. They have all kinds of options for your skin tone, what colors you like, perfume and fragrance preference, blush colors you like, wether or not you'd be open to bold colors or not, an ULTIMATELY what products you're looking to get more of and less of, even if you want more makeup or skincare, both, or a surprise me option. I filled all of it out very thoughtfully, even took the 20+ minutes to select all the brands they had listed that I'd be interested in trying and THERE WERE SOOO MANY & they were way overly repetitive but I did it! I checked EVERY. SINGLE. ONE. When I got the email about the products that would be in my Glam Bag & BOXYCHARM the 1st month I was pretty puzzled mainly because the glambag products that they picked the BB cream foundation was way to dark, the blush had nothing but oil come out of it. The lip pencil from huda beauty wasn't impressed at all & I love HUDA BEAUTY! Also in the glam bag they sent me a not very good concealer brush, and a small travel size Kensie fragrances which was the only thing I liked BESIDES the 1 product I chose which was an eyeshadow palette. OH DID I MENTION MY FIRST GLAM BAG WAS OPENED AND STOLEN FROM MY MAILBOX! The little mailer bag they don't close them all the way at the IPSY packing and shipping center, so people can easily open then and take your products like they did me! The products in the Boxy Charm I received one was a face palette from OFRA COSMETICS called Bienvenidos a MIAMI. It contains 2 blushes one is purple(called vice) the other a carrot orange/rusty red color(called 3-OH-5), 2 highlighters one is a Pinkish/Champagne color(called Magic City) the other is a darker Champagne/Gold color(called Ocean Drive), and it came with 2 bronzers one is a light brown that kinda looks like Hot Chocolate Powder Mix or an Instant coffee color(called Cafécito) the other bronzer shade is an EXTREMELY DARK BROWN (called Dalé). None of these shades of Bronzer nor blush will fit my complexion, and I haven't even used or opened the palette to use yet and there's ALREADY fallout all over underneath the plastic tray protector. When I filled out my profile I stated I wanted more makeup than anything else and how about most of the stuff I got in my body charm was skincare products. Don't get me wrong I got a $90 BYROE SERUM for nothing and a Earth Harbor Vitamin C Elixir Oil that's pretty expensive but I asked for more makeup and didn't get what I asked for and/or what I was paying for. I did get an Iconic London eyeshadow palette that I added on for $12 which was cool but here again that's more $$$ I'm having to fork out to get anything remotely what I asked for. Now let's talk about the icon box and why I feel IPSY is just one big scam. 💎🎁 ICON BOX 🎁💎 . ICON BOX WAS $65 WHEN I STARTED 1 MONTH AGO WITH MY IPSY SUBSCRIPTION ( PRICE HAS GONE UP TO $70-$80!) . THE ICON BOX IS AN UPGRADE YOU CAN PURCHASE EVERY QUARTER MONTH( FEBRUARY, MAY, AUGUST AND NOVEMBER) . WITH THE SUBSCRIPTION I HAVE WHICH IS THE GLAMBAG & THE BOXYCHARM MONTHLY THE ICON BOX REPLACES THE BOXYCHARM DURING THE QUARTER MONTHS LISTED. . EACH ICON BOX IS CURATED BY A MAKEUP ICON (THIS NOVEMBER ONE WAS PAT MCGRATH 😭😭) . EACH ICON BOX CONTAINS 8 FULL SIZED PRODUCTS 5 OF WHICH IS CURATED BY THE CURATOR OF THE BOX AND THEN YOU GET TO CHOOSE 3 PRODUCTS YOURSELF FOR A TOTAL OF 8. . WHAT THEY DON'T TELL YOU WHEN YOU DECIDE TO BUY THE UPGRADE IS YOUR PLACED ON A WAITLIST AND ITS NOT GUARANTEED YOU'LL GET THE BOX EACH QUARTER, SO THEY'LL HOLD THAT PAYMENT UNTIL THE NEXT QUARTER BOX AND THEN YOULL BE PUT ON THE LIST FOR THE NEXT CURATED ICON BOX!!! 🖤🤬🖤🤬 WHY IM SO PISSED OFF!🖤🤬🖤🤬 So here's why I'm as angry as I am. When I paid for the 1st month I paid with my hubby's chime bank card but I thought it was his cash app card. Well they take the money out on the last day of every month. We had the money on his cash app card and they had tried his chime card. I went on and fixed it (They won't take prepaid cards like cash app as payment) and was freaking out because I had been talking about how excited I was for this icon box for weeks. It was the only thing I was looking forward to and my husband was happy to see me smile I mean we just buried our child! I got a hold of the customer service the first lady took my payment for the icon box but not my glam bag. She proceeded to tell me that the subscription I had wasn't an option and when I sent her screenshots of my account she sent me to another customer service agent. He took the payment for my glambag and I made sure 1000% I was still going to get that icon box and he assured me I was. 2 weeks go by and I still hadn't gotten the email about MY ICON BOX but my glam bag was being shipped and the products weren't anything impressive. If anything they were sad. Well I went through the painstaking thing with the glambot and opened YET ANOTHER customer service ticket and got an email from a woman named Cherry! She proceeded to tell me that even though I paid the money for the icon box that I wouldn't be getting it this month (November) because they didn't get my payment on time and they sold out. Which was the complete opposite of what I was told. She told me that when they sold out they tried my payment again and that I would be getting the one in February automatically. I've had this IPSY subscription for now 2 months and I've done nothing but talk to customer support half of them act like they have no idea what they're talking about. So all in all if you're thinking about being a part of IPSY be prepared for headaches and heartache. The only thing I was looking forward to since I buried my son was taken from me. The one thing I was smiling about is out of reach. What little joy I found is now gone. I paid for a box I didn't get and they were trying to keep my money for the one in February. They asked me to leave a review on their BBB website and I read a lot of other people's reviews and IPSY SEEMS TO BE MORE AND MORE LIKE A SCAM. THEY HAVE NO PHONE NUMBER. THE ONLY WAY TO TALK TO A "HUMAN" IS TO OPEN UP A SERVICE TICKET. IT'S IMPOSSIBLE TO CANCEL YOUR MEMBERSHIP ACCORDING TO THE REVIEWS I READ ON THEIR BBB WEBSITE. THEY WERE STILL CHARGING PEOPLE WHO CANCELLED THEIR MEMBERSHIP EVERY MONTH AND WERENT SENDING THEIR PRODUCTS THEY PAID FOR EVEN AFTER TRYING TO CANCEL MULTIPLE TIMES. I'm sorry this was so long. If you got to the end thank you for listening to my story. I'm literally heartbroken and what was left of my soul is gone. If you guys want photos of these crappy products let me know.