FAQ on Giveaways :)

Hi guys! I’m Vicky from Team Picky! You’re gonna see a lot of me in the discussion section, so don’t forget me ☺️ We’ve noticed some frequently asked questions that we do get from Picky users regarding the giveaways and would love to address them here to help everyone out! 1) Why can’t I change my address for certain giveaways? Orders for the giveaways are fulfilled and shipped by the participating brands themselves. We have to send all the addresses of winners to the brands on the confirmation deadline (which is also why we are unable to accept late confirmations after the deadline). It is hard for the brands to process individual orders, so any changes made after the deadline affect and delay the whole process, so brands usually don’t accept it. Make sure to confirm on time and double-check your address before applying! 2) I put in my order for a giveaway a few days ago / last week, but it’s still not shipped. Brands are given 6 weeks from the confirmation deadline (a.k.a the last day for winners to use the discount code to claim their products) to ship out the products to the winners. 3) My order is shown as “unfulfilled”, what does that mean? When your order is shown as “unfulfilled”, it could either be because the order has not been shipped yet or that we have not received the tracking numbers from the brand. 4) What if today is the deadline and my products have not arrived? (it’s still on the way / hasn’t been shipped) Fill out the follow-up form and check “No” for the question “Have you received the product?“. We will consider this as a review for the time being. And when the products arrive, please make sure to write a review and fill out the same review form again with the new information once you have tried the products out. 5) How do I know if I’m blacklisted? If a user is blacklisted on Picky, they will be notified about it. 6) I sent an email but didn’t receive any response. We reply to all incoming inquiries from Mon - Fri (Korea Time) during our working hours. Because we are a small team, it can take some time for us to get through all incoming inquiries but we try our best to get through them as quickly as we can. If you received a confirmation that your message has been received, there’s no need to send a new email regarding the same issue, this only makes the response time longer. 7) How do I contact Picky for help with my orders? You can email us as “support@gopicky.com” and we will try to respond to you as soon as we can!